Thread: Mobile Phones Direct N900 Customers
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jotei66 is offline jotei66
2009-12-06 , 10:35
Posts: 28 | Thanked: 10 times | Joined on Nov 2009
#2396
Originally Posted by Karl View Post
Dear Maemo bloggers

As a director of Mobile Phones Direct that operates Nokia Retail stores, firstly let me apologise if N900 delivery dates supplied by our staff we're incorrect - This was not our intention.

To clarify: Yes, Mobile Phones Direct has an exclusive on the N900 and is able to 'exclusively connect the N900 to Vodafone pay monthly and offer the N900 Free'. The N900 is also available SIM Free for £499 direct from nokia.co.uk. If you buy a Free N900 connected to Vodafone in any Nokia store in the UK, we will be the company connecting it, and stock arrived in all these stores at the same time. We were not aware that nokia.co.uk had stock before us and if they did, they would only be supplying this N900 stock SIM Free. If you would like to buy the N900 SIM Free I would have no hesitation in recommending nokia.co.uk rather than nokiaretail.co.uk. The N900 will not be available to our knowledge (and as advised by Nokia) anywhere else until 2010 other than these Nokia direct sales channels.

Our staff, combined with Nokia have been working hard to ensure that all pre-orders are delivered on fair, first ordered, first delivered basis. Stock is still very limited and is being delivered to our stores in small batches, we however expect that all pre-orders taken up and until last Friday will be shipped during this week, and then after within our usual next day delivery service.

I fully take on-board all of your comments and we are currently working on future solutions to better cope with exclusive Nokia product launches, including a huge investment in our IT systems, and communications.

I really hope that your all 100% pleased with your N900 when you receive it - It's a fantastic product.

If any of you have a specific problem that I can help you with, please email me at karl.borges@nokiaretail.co.uk and I will do my best to resolve the problem for you.

Kind regards and sincere apologies.

Karl Borges

Many thanks for your post Karl and taking the time to address some issues which many of us had.
Not wanting to repeat previous post, but I believe the main issue was the lack of communication/customer service.
For me, the fact you have atleast taken the time to post an apology on here has given me a little more confidence in dealing with your company and it is much appreciated by me (and I would assume by many other users/customers)
I guess in hindsight, the very nature of this handsets ability has made it extremely popular and you guys have been the "first port of call" to get your hands on one (on a contract)
I can imagine and appreciate both you and your staff have been overwelmed with emails/calls etc..and working around the clock to sort out.
I am not in possession of my handset as yet but as I ordered Nov 19th, there are guys way ahead of me in the despatch queue and I am willing to wait.
Anyway, thank so much for your post and taking time out on a Sunday (day of rest) to update us all. Its reassuring to know your company do indeed care about the service you provide.