Thanks for taking the time to send me this email. I believe we’re finally on top of N900 dispatches and all N900’s will be shipped before the end of this week. My intention is to give the possible service, and we are currently reviewing our systems and processes (those under our control as you say), in order that we do so next time around. Sorry to have let you down on this occasion and I will take a look at the forum as suggested. There has been a lot of forum misinformation feeding misinformation. One particular comment I read was reported to have come from a member of staff we employ in Guildford Nokia store, who does not exist! Karl Borges CEO