I really want to cancel mine but I waited so long, I feel like i deserve to get something out of it and not pay full price. You're right though, Dell has proven to be a terrible company. What a shame, they used to be somewhat reputable. Now their customer service is horrid. I'm going to hita bunch of review sites and give Dell bad reviews to hopefully detract some customers from them and save people the trouble I've gone through. I suggest other people in the same situation as me should also hit them where it counts, their pocket book.