Thread: Does your N800 have a touchscreen issue?
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Texrat is offline Texrat
2007-03-29 , 15:23
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#25
Originally Posted by EwanG View Post
Actually I'm in the US, but it turns out there are no Nokia Authorized Service Centers in San Antonio, TX. Evidently a city of a million people isn't big enough...

After reading their warranty info (I pay for postage both ways, they'll charge a flat $15 for looking at it, and if they determine it is my fault they'll then tell me what the charge would be), I'm thinking it isn't worth turning it in. Why? Because this thread and some other forums I've read lead me to believe that this is a problem with the N800 in general, not just unlucky me.

That said, if I could figure out how to launch the web browser without using the touchscreen, I'd probably still keep the unit. Can anyone figure out a way to do that using the built in controls? Otherwise it's probably time to turn to eBay and see what I can get for it as a "for parts" unit.

I'm just glad I found this out BEFORE I recommended this to a hospital consortium that I was doing research on touch screen data access solutions for. Being out $400 is bad enough. Getting sued for making a bad choice would be worse
Sorry for your experience, but I can guarantee you what you report is NOT a general problem. In fact, it has occurred in a very small number of units, not nearly enough to be statistically significant. What you're seeing here that makes it LOOK pervasive is the concentration of early adopters who are reporting similar problems. Assuming the seemingly disporportionate number of problems in this thread represents the whole is a common mistake but a mistake nonetheless.

I would advise you return the unit for repair/replacement. Touchscreen defects were discovered in early lots and the root cause corrected. Ergo, more recent and future production runs will not exhibit this problem.