Actually, Eyn, I think you're missing my point.

As jsa has pointed out, there's an issue with how complaints are presented: it is hard to know what to say when someone posts a rant because it seems they just want to rant.

However, there is nonetheless a good response, not in words but in actions.

When an individual says one thing and does another, a good rule of thumb is that there is more 'truth' in their actions than their words. If you take The Community as a whole (not sure you can, but just for this point) the Community may be saying "Go buy an iphone, you whinger!" but what it is doing is filtering the rant to see if there is a valid complaint and acting on that complaint accordingly. If you only take the words at face value as the response, you will see only a tiny bit of how people are responding to complaints.

Which is, as Texrat pointed out, a filtering exercise. Filter the valid compaint out from the rant, then filter the useful response out from the unwelcoming unkindness.

Would it be ideal if every complaint (and especially the calm, rational ones) were met with an equally calm reply that there's already a bug filed/brainstorm posted/app under development? Sure it would. Sadly, internet fora don't work like that. Hopefully the people complaining also realise that.

Maybe you could be part of the solution by pointing people to where their complaints are being addressedand encouraging them to vote on bugs and brainstorms?