Thread: Mobile Phones Direct N900 Customers
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406NotAcceptable is offline 406NotAcceptable
2009-12-09 , 07:59
Posts: 113 | Thanked: 30 times | Joined on Oct 2009
#3228
Originally Posted by tomchiverton View Post
You can find good template letters for complaining to Mobile Phones Direct here : http://www.consumerdirect.gov.uk/aft...plate-letters/
To be honest, I don't think MPD have been that bad. The only real complaint I would have is the 'exclusivity' and they ended up being the only place apart from Nokia where you could get an N900. For all we know the delay may have been Nokia's fault.

MPD have communicated better than many places where I have pre-ordered. If you want to see a bad company, go pre-order something from xpansys. Remember the MSI Winds date just ticking down until the day, then another 4-14 days were added on. This happend numerous times without communication.

With regards to the phones/online help. I just think they were overwhelmed and they should learn from this.

But here is the difference in "the buying experience" - he logs onto O2, orders, within a day gets confirmation of order and despatch with a tracking number. He gets his phone tomorrow ..
Me? .. ordered my lovely new N900 last month and had nothing but wait, broken promises and a terrible customer service experience!! duh!!
That's the difference between a pre-order and an order for a device that has been out for some time now! In a few months time you would have had the same experience with the N900.