Yup, that sounds the same as me - mine is in that Thetford place as we speak - I gave them a call earlier and they gave me the basic update after I gave them my IMEI number.

I was offered the replacement (by Nokia care) but only at a minimum 3 month wait. Now legally, the consumer rights stuff states how the manufacturer/supplier has a 'reasonable' amount of time to either replace or repair goods. I thought that a 3 month wait was definitely not reasonable, but when they said a 7 day turnaround for repairs - I suppose that is closer to reasonable, so didn't think I could complain much.

As to what happens when we don't hear anything back - I'm not sure.
I assume they will gladly give us a refund - but that doesn't quite help us. I don't know where that fits into legality issues as they may be classed as doing all they can. It is definitely a pain!

How long ago did yours go in the post? Have you attempted to get an update? I'm always reluctant to annoy these people when I need them to sort things out. Though I must admit the guy I spoke to was good and refreshing - he couldn't give much info, but at least he knew what I was talking about.