Thank you.

Which is fine, so long as there is an effective procedure for handling an individual return. As it happens, there is a Nokia service centre less than 5 minutes walk from my house, so I'll try taking the issue there and see what happens.

If they say "oh yes, an N800 internet tablet", and that takes them a list of known issues, and then they say "oh yes, reduced touchscreen sensitivity down the right hand edge of the screen, we'll have it repaired for you in a couple of days", I'll be jolly impressed, and everything that you have said will have been vindicated.

If they say "hmm, can I take a look, let's just see if it gets a dial tone", that's just not good enough.

If it's somewhere inbetween, like they have a rough idea that it's a tablet and not a phone, and that there's someone in the Brussels office who has a list of known tablet issues, but that list hasn't been entrusted to them, so they can send it off but can't say exactly what will happen ... that probably won't be good enough for me either. I'll probably prefer to live with the defect than to risk unpredictable consequences of organizational dysfunction.

I'll report back what actually happens!

- Neil