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Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#41
Originally Posted by Seb Per View Post
Texrat,

This is an excellent Production approach explanation. However let's not forget another factor based on the consumer/end-user approach: disapointment/frustration is proportional to expectation so variation in quality fulfillment may be artificial boosted.

SP
Absolutely. Many of my colleagues often forget that Perception = Everything.

And to the other poster: the original problem was, as I've said earlier, contained and corrected. Only very early releases were impacted. The actual damage was minimal, although not to public perception, of course.