maemo.org - Talk - View Single Post - Reliability of the N800

	hircus	2007-03-31 , 20:47
	Posts: 149 \| Thanked: 9 times \| Joined on Jan 2007	#89

Originally Posted by sapporobaby

I can understand the "ease" of this but think about what you are asking a paying customer to do. Why should I have to get a Linux flasher, reset a problem with Nokia software. This device, in its current version, will always be a developers toy. Statements as such continue to validate this. This is supposed to be a production device, but as you just illustrated it is not ready.

You do highlight a problem -- when I got bitten by this bug myself, I sent my device in for servicing, and the repair center was not aware of this common problem -- they asked Nokia to replace the device, but I found out about the software issue first and asked for the device to be returned unrepaired.

Nokia definitely should ensure that
1) their repair centers know how to diagnose the tablets
2) common problems are highlighted on their support page
3) a live CD should be provided that you can just boot and will automate the repair task

After all, I can't imagine how much they are losing from users returning devices that are fine hardware-wise.

The new firmware is supposed to be less prone to the constant-rebooting issue, though.

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