Thread: Reliability of the N800
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Texrat is offline Texrat
2007-04-01 , 02:05
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#92
Originally Posted by hircus View Post
You do highlight a problem -- when I got bitten by this bug myself, I sent my device in for servicing, and the repair center was not aware of this common problem -- they asked Nokia to replace the device, but I found out about the software issue first and asked for the device to be returned unrepaired.

Nokia definitely should ensure that
1) their repair centers know how to diagnose the tablets
2) common problems are highlighted on their support page
3) a live CD should be provided that you can just boot and will automate the repair task

After all, I can't imagine how much they are losing from users returning devices that are fine hardware-wise.

The new firmware is supposed to be less prone to the constant-rebooting issue, though.
You bring up good points, and I like your suggestions.

As you noted, the rebooting issue isn't solely a hardware problem, given that the vast majority of cases can be fixed via firmware. And as I've noted, this issue isn't as widespread as some posters have made it out, especially the hardcore cases. Thus the need for rational dialog on the subject as opposed to hand-wringing and hyperbole. Posts like yours are very helpful in that regard.

I share your concern about the repair situation. It's in a company's best interest to provide thorough communications and respond effectively to feedback, or else they'll certainly spend an inordinate amount of time on in-house repairs that are unnecessary. Nokia can do much better in that area, and to that extent I'm offering what I can. Unfortunately, I can't provide an official final word; that's for Dr. Jaaksi.

As I told another poster, when I put my consumer hat on I'm willing to let certain shortcomings with the N800 support slide due to the newness of the platform. However, if these issues aren't ironed out by the next gen device, I'm going to be right there with the people I think are going overboard right now.