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Posts: 144 | Thanked: 22 times | Joined on Nov 2009
#19
Originally Posted by rm42 View Post
I have a case number pending with Dell and one of their customer care specialist is handling my case. I have proved to them that several orders that were placed after mine have already been shipped. One order number was placed more than 20 days after mine and has been shipped. Since the last time I spoke with Dell, I have been collecting more order numbers from others that placed their orders after mine and have already received them, and that were kind enough to share them with me.

I am done waiting quietly! I am writing an email to Dell tomorrow telling the specialist handling my case that if by Wednesday I have not heard of a firm delivery date of sometime before the end of the year, for all of us that ordered on November 5th, I am going to start processing and organizing a massive complaint to the Better Business Bureau.

To do so, I will use one of my very popular technology blogs to make the situation very public and to gather and organize people who have been likewise victimized.

http://www.themaemo.com/

or (depending if the folks at themaemo.com approve or not)

http://temporaryland.wordpress.com/

(I am sure other fellow bloggers, like Engadget and Gizmodo, will help us run the story as well.)

I will be gathering names and order numbers to include in the complaint to the BBB. (People who have ordered through vendors other than Dell will be welcome to join the complaint.)

If you are interested in joining the joint complaint, you can start sending me your emails with the following information:

Name - Order Number - Date Ordered

Send me your emails to rmcorrespond@google'smailservice.com
(substitute google'smailservice for gmail, trying to thwart the spammers )

The information will be shared with the Better Business Bureau (to prove the merit of our complaint) and with no one else.

Who is in?
Really not going to happen, yes they screwed your order up but they have a duty to the customers that ordered after you aswell.
Unfortunatly you never recieved yours and they did **** happens all you will gain from this is further delay and maybe eventually get your order