rm42,

Not to start anything new with Zartan, but we see this all the time with Dell. We typically order 2 to 2.5 mil in equipment a year from them for our clients and it never fails that when we need something fast, and even pay for next day shipping, it takes a month to get. To make matters worse if we order the same desktop setup a week later we usually get that one faster then the one we previously ordered.

Something changed, for the worse, within Dell after they closed all of their manufacturing plants in the US.

I hope they compensate you for their oversight, but I think it is becoming more apparent to the masses that Dell has some major shipping and customer satisfaction issues to work on.