What I don't get is all this fragmentation. Nokia expects enthusiasts and consumers to function the same way as developers and Nokia employees. Beyond getting things that should've been fixed or features that exist on every other computer/phone on the market, why do consumers even care where to go? Nokia is a big giant with a big maze of software and legal mazes to traverse, but isn't that someone they should hire to traverse and filter feedback through? Someone that understands both what consumers want and what software/hardware engineers need?

Nokia just got me used to using Bugzilla and now they want me to go somewhere else to improve their business. I'd happily do so if I was getting paid for it, but why am I helping Nokia make more money?

I know the maemo community will say, "Well, the whole process is just for programmers, developers, etc..." But if Nokia doesn't figure this out soon, step 5 of 5 isn't gonna make a difference. They need to figure out how to start interacting with consumers NOW and not wait for Maemo 6 to make that happen.