Hmm that's really poor customer service on both ends. Though Amazon's return/replacement policy only lasts for 30 days, after that it's the 1 yr manufacturer's warranty from Nokia that is in place (though in reality it starts the moment you get your device). Though I'm not advising waiting for the return policy to expire then using the warranty since there's no guarantee Nokia will accept it. Though they should since it is a reproducable defect.