Thank you for e-mailing the Nokia Care Contact Center.

With regard to your inquiry about the delivery date, basically it is between you and Dell, since you placed the pre order with Dell and not with Nokia. We deliver the units to Dell and Dell delivers it in return to their customers. We will have no business delivering it to their customers, since it is not our customers. We will not know who placed the pre order with them, that is basically internal process with Dell. We suggest that you contact Dell, however it is evident that they point it to Nokia to avoid blame from customers, they might have preferred customers.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!


Kind regards,
Rosalie L.
E-mail Specialist
Nokia Inc.