I talked to them just 2-3 hours ago about my lens cover and that the spring tseems to be broken in the small lenscover slide thing. There is no "click" there at all and it can really just fall down or up as I hold the phone.

I was met by a really unhappy and unhelpful guy who told me all I should was bring it back to the shop I bought it from. I was trying to ask if I could by spare parts somewhere but he did not really wwant to listen. I said good bye and sorted it by myself and bought a spare battery cover from a finnish site I found here. Not very expansive so I am alright but I think I will never call back to Nokia Care.

My first and only contact with Nokia Care. just for reference.