I am not satisfied with their customer service either. They don't even come close to the Apple's or Microsoft's customer service. I have to wait 45 minutes on hold every time I call them. Moreover, when i had to repair my old phone N95 8GB, I called them, sent it to them and I PAID for shipping! When I had a problem with my laptop GATEWAY they paid for overnight shipping and I got it 2 days later fixed. I returned my N900 and got an iPhone. I am probably done with Nokia