I really hope that doesnt happen to me too xD i think that is a problem with the hardware of the phone i think the first phones that the people buy have these problems just you buy a phone of the first stock or the first phones i think so and the package is damaged because they service are not alowed to protect the phone or package and if alowed you need to pay more on noka.com when you order the phone they give you the option of protect the cell phone or the package amazon not allowed for that .i buy form amazon because he have very good prices i buy it when still have the price of 549 now is on 649!!!!! im lucky hahahaha