I ended up calling the distribution center and driving up there to pick up the phone directly. FedEx (according to the girl I spoke to in person) didn't have time to (and didn't plan to) deliver the overnight package that day, even though the national (800-number) representatives claimed they would.

On another note, my phone works great but has two stuck pixels on the very top edge of the screen. They don't bother me enough to send it back, though. I'm planning to begin development of a GTK+ client for RequestTracker (using the REST interface) some time this week.