Thanks guys Yes he did. Credit where credit's due, Nokia Manchester and MPD, pushed by Karl all worked very hard and very quickly to get this one sorted for me. I am very impressed this time. I called them all independently to let them know when it came so they could stop the wheels they'd set in motion yesterday, but they had all been involved and let each other know what was going on. A+ (oh and I had my sim card sent back through the post before all of this because I'd sent it back with the phone.) So- question is, does it work? It does seem to be charging ok. I'm going to do somethign that goes very much against the grain, be patient, and wait until the green light comes on before I turn it on. Bumblebee, I really hope yours is sorted today as well.