The reason that I added the threads to the suggestions was that people tend to feel they're more personal than FAQ, if you find one with the question you wanted to ask answered it'll feel more personal and therefore be viewed as better service (or in our case friendlier community). It's also a lot easier for people to take the knowledge with them if it comes as an answer to a question, so there's a better chance it'll stick.

I meant for it to work pretty much like fatalsaint explained it, although in retrospect I should probably have explained that more clearly in the solution. Sorry about that, still learning the ropes.