Precisely: they launched the phone in a hurry without full support. In the phone/contacts you can't make groups/categories; but of course its an internet tablet, not a phone: but then what explains the slow browser, the inability to play flash without lag? Well, it's a mini computer. What, without even the ability to create folders? And does the music player feel like a pre-iPod player from 1998 or what? And the keyboard is a pain to use compared to the e71.
So, sorry, but it is possible to not like this phone. How long have you had yours? I'd be happy to sell you mine if you'd like another.