I did reply with my concerns to the "Eight Question" feedback they give for service. But if it's like most organizations, that's used more to evaluate the support people than to evaluate if the company itself has issues.

I would also be more than "happy" to relate a more extensive version of my trials and travails to another location if there's some assurance that I'm sending it to someone who can make a difference.

As for the touchpad repair, I'd love to read the story if you can figure out where you posted it. So I can see if it's something I could have tried rather than what has ended up happening.

Oh, and as far as that goes, Nokia has indicated that they've decided that I need a new unit, but can't tell me when they will have one in stock, and/or when it will ship. Wish I could get people to pay me $400 and then tell them they might get their merchandise some day, possibly, in the future. I find it somewhat telling that they never state that they actually found the old unit...