Nah, the UK repair chain is just very poor at communicating and certainly is in no hurry to ship back a device that has been fixed over two weeks ago! I phoned them on Friday and they said I should have it Tuesday at the latest. Yeah right.

The repair chain in the UK are probably not used to dealing with individuals as most people "buy" phones as part of a contract with the network or through a retailer - if the phone develops a fault, it's down to the network/retailer to fix the phone by organising the repair with a Nokia repair center. I'm sure the experience for a business is better than it is if you attempt to go this route on your own. Quite often you get a replacement phone no questions asked, so any delays due to the repair chain are irrelevant although the one time I did have to get a Nokia phone repaired (via a retailer) it took about 3 weeks - I borrowed a shop phone in the meantime, a horrible brick of a phone!