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Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#82
Originally Posted by manux View Post
I would say that most of the devices on the market may be more or less affected by the touchscreen issue. I currently live in Finland and I know at least 10 person owning the N800 here in Finland as well as in other European countries. So far I met no one whose device's touchscreen was free of the issue we're discussing in this thread. But most of these people weren't aware of the issue until I showed it to them.
Also, as I mentioned in one of my previous posts, I tested a few devices and Nokia Flagship store and every single of them had the pressure dead zone on the right. Could it be a coincidence that I could not meet even a single fault free device? It must have been a very big coincidence. Otherwise it's against any statistical rule I've ever learned.

The problem is that the issue may appear after a couple of days/hours of even light use. Yesterday I received my device from repair. The touchscreen worked perfectly fine... for a couple of hours (I managed to flatten one battery, starting from two bar level).

What I am sure about now is that Nokia, at least in Finland, may be aware of the problem but they did not identified its reasons. What service does is just replacing possibly faulty part. I understand it's the only they can do until the real cause is discovered. Let's hope it's going to happen soon.
The problem is your sample size is still WAY too small, so no, your experience isn't violating rules of probability. You're making the common error that what you view represents the whole. Same goes for "testing a few devices". You are conveniently ignoring what I've said about the problem occurring in batches.

As I've also said before, I've touched thousands of these devices at this point (just a few more than 10). Out of that number released for sale, less than 5% have exhibited touchscreen defects. Most devices that exhibited the problem were removed from sale lots.

I'm curious as to how you're sure that Nokia has not identified the reasons. ???

EDIT:

As long as we're talking personal experience-- I own several N800s. Not one has any sort of touchscreen issue. In addition to those, I worked with about 15 devices for testing purposes. Out of that number, one exhibited problems with the scroll bar and that was corrected with a firmware update. In addition, 1 pre-production device had a problem with the touchsreen frame (I documented that one here) that did not make it into production devices. So... about 20 or so devices with 1 hardware touchscreen issue out of that number.

Again, I'm not trying to trivialize the actual problem for those experiencing it-- just trying to introduce some perspective. The issue itself isn't overblown, but the discussion around it sure is IMO...

Last edited by Texrat; 2007-04-27 at 13:40.