I think Texrat sees the problems from a different perspective to the rest of us, and his comments shouldn't necessarily be taken as bias, perhaps he is more informed or differently informed than the rest of us.

Texrat is probably right that this problem is affecting only a small percentage of units actually sold, and you have to remember this is a user forum and people will post most about their problems thus making a problem that affects only a few units look far worse than it really is.

Texrat is openly critical of Nokia Customer Service, while he also defends the hardware when perhaps we as users over inflate the scale of a particular fault. I'm not sure he's biased although he is a Nokia employee, he certainly doesn't defend Nokia blindly and I welcome his input.