I can live with a few software warts here and there, but equipment that commits hardware suicide I cannot live with. I'm shipping my 770 out for repair this week due to WSOD after about 5 months of use. I would even be happy with knowing a power-up and/or charging proceedure that eliminates the possibility of hardware dammage.

It would not take Nokia much to turn the board (i.e. fix the hardware) and swap in a new board once the unit is received at a repair facility. This would go a long way towards fixing their service record. The poor service folks are the ones taking a bashing and I'll bet they are not given the proper resources (read good hardware supply and instructions) to handle an otherwise totally fixable problem.

If your going to be innovative and put a new piece of gear on the market, support the heck out of it and you will earn and keep customers for repeat business in the future. Forums like this can support a company through good press. I would rather read and write glowing reports rather than complain.

I absolutely love the 770 and want to keep it around as it does exactly what I bought it for. But now can I rely on it or the company that makes it as I enter the repair cycle? I would like to be able to yes to this question...