i have to say i am a right ******* when it comes to ringing tech support lines. I work with a call centre, i train the guys on the phones and support them and i take on the big cases and so on. but i'm still an *** if the person i'm talking to about a problem doesn't know what their doing and is asking me to do stupid things or is trying to fob me off. i make sure the people who know wat their doing and are good get the nice treatment.

can't comment on tm usa as i'm in ireland. but all call centre's have their idiots. they usualy have a high staff turnover ratio too as their not the best jobs for pay or low stress with people shouting at them all day.