BTW, America, as a whole, gets cars. However America prefers Japanese cars that work to European cars that don't. And I speak as one who has owned two Fiats (Fix It Again, Tony), two Alfas, currently drives a BMW, and is waiting with baited breath for Fiat to reenter the American market so I can get the (rumored to be coming to America) Fiat 500 Abarth or Alfa Brera.
.....because americans have a real bad attitude problem...the "we art better than thou" attitude...<snip> i know i will come under fire for this from the american communty here......i hope they dont "misunderestimate" the relevance of what im saying....
But-- you're actually making my point for me! It's a chicken-and-egg scenario. Nokia tried to resolve the paradox, and failed. Carriers continue to resent them for that. And I'm not sure what you mean by "go out of my way to get your product"... unless you're saying you don't like ordering over the internet without touching something (and I agree if so). If Nokia were smart I'd see N900s in Best Buy, Radio Shack, Fry's... but then, maybe they were pressured by the carriers. It's happened with other products here (amazingly enough, a bread company here once forced grocery stores to keep other brands out). One could say that Nokia might improve their prospects by offering supreme service, BUT if you don't sell anything in the first place, you have nothing to service. And if you don't play the should-be-illegal carrier game, then you usually don't sell anything. And around and around we go. (note: this diatribe in no way absolves Nokia of its responsibility to improve its admittedly shitty CARE services)