Actually, I did get special treatment: I bought the 770 at a store that belongs to the company I work for, so I contacted the responsible product manager inhouse several times to complain. She seems to have found a way after a few weeks to make those repair guys speed up a bit. If I were a normal customer I'd probably still wait with no information whatsoever.

The product manager, btw, told me that she heard a lot of complaints like mine and they're about to cancel the contract "with this company". I don't know if she meant Nokia or maybe another company that handles the repairs for Nokia here.