I had identical observations. But fiddled around with it each time. You can get it "working". The Sound quality makes it unusable. I quit wasting my time on it. I'm ticked off about it because I bought the Prime in anticipation of my New Toy(N900). I had a custom molded earpiece made($85) and now it sits in a drawer with theJjawbone 2 next to it. They worked FLAWLESSLY on my Palm 680 during the 3 months bait and switch waiting period to get the N900.