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Posts: 518 | Thanked: 160 times | Joined on Dec 2009
#34
Originally Posted by planetf1 View Post
Apologies for repeating something I mentioned on another thread, but getting back to the initial question (if not the same background)

I happen to think that the market has evolved. Android devices are now being regularly updated by google, ...
Are you referring to the Dec. and Jan. updates for the Droid, that were already mapped out at the devices release in Nov., to resolve its numerous issues?


Informative Notifications

Informative Notifications

Bluetooth Carkit Compatibility
The Bluetooth compatibility matrix
Accessories
The A855 has magnetic sensors to support operation with car holder and desktop cradle accessories. Holsters and cases that contain magnets are not to be used as they can cause false switches into car or desktop cradle modes. Refer the customer to case SKUs MOTA855CAS and PDASDPCH6.
Wired headsets have a higher volume than Bluetooth headsets.
Applications
Non-VZW Branded Applications
Google Maps can take several minutes to display the proper location and may be inaccurate when initially started. Accuracy can be improved by enabling GPS satellites by pressing the MENU button, select Settings, select Location & security settings and then select Use GPS satellites.
NOTE: Enabling this setting will have a negative impact to battery life.
11/8/09 - Google Search does not support voice input via Bluetooth headsets.
11/8/09 - Quick Office supports Microsoft Excel, Microsoft Power Point, Microsoft Word and Adobe PDF files. Quick Office is included in the device software and will not be removed when a Factory data reset is performed.


VZW Branded Applications
Wi-Fi access for Visual Voice Mail is currently not supported.
Activation/Over the Air Software Upgrades
Customers moving from a BREW device who subscribe to notifications (alerts) will need to have BREW block enabled to prevent notifications from being delivered to the device.
The Over the Air software updates will not display the maximum time required.
When using Factory data reset to initialize the device, it can take several minutes to complete. The reset will complete in the background.
POP3 Email
§ Yahoo email accounts are not supported.
11/9/09 - Setup instructions for free and premium Yahoo accounts can be found at the link below.
http://infomanager.vzwcorp.com/news_...news_id=138458



Exchange Active Sync
The initial sync after an Exchange Active Sync account is created can take up to 15 minutes. In order for the calendar to be synced the first time, the customer must open the Corporate Calendar application.
Exchange Active Sync email cannot download attachments greater than 10MB.
Exchange Active Sync emails forwarded from the device are sent as EML attachments. EML is a common email file format. This may be blocked by some corporate IT security polices.
You cannot search Exchange Active Sync emails and calendar events.
11/9/09 - Searching Exchange Active Sync emails and calendar events is not supported.
11/9/09 - A move option is not supported for emails.
11/9/09 - The Motorola Droid supports Exchange Active Sync email with the features described in the embedded matrix.


Media
There is no stop button for the music player. Customers must press Pause and then Back or Home to exit.
Battery life
11/9/09 - The tips and hints below will help better manage battery life.
It may take several charging cycles for the battery to reach optimum performance.
The battery charger shipped with this device is a high rate charger specifically designed for the Motorola Droid.
The Power Control Widget displays a quick snapshot of some of the tools that can be optimized to conserve your battery. The widget provides information on Wi-Fi, Bluetooth, Location (GPS), Synchronization, and Display. To add the Widget, from the home screen, touch Menu => Add => Widgets => Power Control.
The Battery Use feature provides a real time view of what features or applications are using the highest percentage of battery. It also provides tips on modifying these features or applications, e.g. click on Display to change reduce brightness and/or screen timeout. To access Battery Use, from the home screen, touch Menu => Settings => About Phone = > Battery use.
Turn Wi-Fi and Bluetooth off when not in use.
If using Exchange Active Sync email, change settings to download email less frequently. Press Menu => Account Settings =>Email check frequency.
Close any third party applications running in the background that are not needed.
Messaging
To forward a message, press the message to access the individual message from the threaded view. Press and hold the message you wish to forward. The Message options are displayed which include Forward.
To send videos via MMS, you can use either of these options:
Video Camcorder Options: Video quality set to Low (for MMS messages) and Video duration set to 30 seconds (for MMS).
Messaging Composer: Options => Attach => Capture video.
When entering in message text, the character count is not displayed until the first segment (160 characters) is filled.
Pictures taken in portrait mode are rotated 90 degrees when sending via MMS.
There are no callback numbers extracted for messages received from vtext.com.
EMS is not supported, SMS messages in excess of 160 characters are converted to MMS messages.
JPG images in MMS sent from vzwpix.com are displayed as a slide show.
SMS and MMS message priority indications are not supported.
11/9/09 - MMS with multiple images may be automatically displayed sequentially and resemble a video.
Operation
The device will power on when connected to a charger.
There are separate volume settings for on call, ringer and media playback.
If a customer places 3 or more calls to the same number, the number will be automatically added into the Favorites contact section. This is indicated by a gold star.
11/9/09 - Audio playback can co-exist with other applications such as YouTube streaming video, music, Visual Voice Mail, Google Maps Turn-by-Turn or Google Air. Audio from both sources will not be heard by the user and caller unless on speakerphone.
11/9/09 - There are no native applications for task management and file explorer. Free applications can be downloaded from Android Market to perform these functions.
11/8/09 - Audio playback can co-exist with other applications such as YouTube streaming video, music, Visual Voice Mail, Google Maps Turn-by-Turn or Google Air. Audio from both sources will be heard.
11/8/09 - There are no native applications for task management and file explorer. Suggested free applications that can be downloaded from Android Market are ReChild, Advanced Task Killer Free and Speed Software Explorer.
11/8/09 - Web browser can give an error "The content is not supported" error when trying to open Adobe Flash content. The Motorola Droid supports Flash Lite content. If the customer is prompted to download an upgrade, it will be stored to the SD card, but cannot be installed. The upgrade will have no effect.
11/8/09 - Wi-Fi supported modes:
WEP64
WEP128
WPA-PSK
WPA2-PSK
802.1x Enterprise (certificate required)
11/8/09 - Voice command operation cannot be initiated by pressing the Bluetooth headset multi-function button. The customer will need to select the Voice Dialer application from the home screen. The customer will then say one of the following commands:
Call
Dial
Call voicemail
Redial
Open Calendar
Depending on the voice command, the customer will be displayed a list of choices on the UI to select from. A customer can use Bluetooth to input Voice commands.

11/9/09 - Android keyboard functionality for Quick fixes, Show suggestions and Auto-complete are only supported on the touch QWERTY keyboard.

11/9/09 - If a customer forgets their touch swipe unlock pattern and they do not have a Google email account, a hard reset can be done to regain access to the device. This will remove all user content from the device.
Turn off the Motorola Droid.
Press the Power button and the "x" on the hardware keyboard at the same time to power on and bring up the recovery screen.
Press the Volume Up and Camera buttons at the same time to show the recovery menu.
Select "Wipe data/factory reset".
Select "Reboot Phone".
11/9/09 - If a customer selects multiple emails and rotates the Motorola Droid, the selections will be undone.


Known Issues

Accessories

If a 2.5 mm headset adapter is connected to the A855, with no wired headset connected, when the adapter is disconnected the Media Player is launched.

Short term work around: The customer needs to ensure that the adapter and headset are removed at the same time.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.


Applications


Non-VZW Branded Applications

Exchange Active Sync Email: Personal folders and subfolders are shown on the same level, e.g. they are not nested.
Short term work around: There is no known work around.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is January 22, 2010.

Exchange Active Sync Email: Sending is done in the background, but no visible icon or notice is displayed to the customer.
Short term work around: There is no known work around.

Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.
Exchange Active Sync Calendar: Editing recurring appointments with large invite lists can cause a lock-up.
Short term work around: Have the customer use their PC or web application to edit recurring appointments. The customer can power cycle the device to recover.

Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is January 22, 2010.
Exchange Active Sync Email: You cannot accept a calendar appointment received via email.

Short term work around: The customer can accept or decline the meeting invite by accessing it under the Corporate Calendar application.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is January 22, 2010.

11/9/09 - Exchange Active Sync/Google Mail: Messages sent from the A855 only support picture attachments; no other types of attachments are supported. A customer can share videos and pictures under the Gallery. To share, press and hold a picture or video until the options menu is displayed then select Share. The customer can then choose how they want to send the attachment. Sharing supports Exchange Active Sync email, Google email and MMS.

Short term work around: There is no known work around.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is January 22, 2010.
Branded Application
Visual Voice Mail: On some occasions, notifications of new messages may be delayed.

Short term work around: There is no known work around.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.
Bluetooth
Videos Transferred via Bluetooth to the A855: The video information screen will contain an incorrect date and/or time. NOTE: To view the date/time, go to the Gallery and select Bluetooth. Press and hold a video until the Video options are displayed and select Details. The time and / or date stamp will be incorrect.

Short term work around: There is no known work around.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.


Call Features - 3 Way Calling
This feature does not work in select markets where the user has to press Send first to initiate a 3 way call. The device currently does not support the Send key FLASH function.

Short term work around: There is no known work around.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.
If a Call Waiting call is received prior to the 3 Way Call, 3 Way Calls cannot be established for the duration of the call.
Short term work around: The customer will need to end the call and retry the 3 way call.

Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.

When a 3 Way Call is established, the UI still shows an option to + Add call. Selecting this soft key while on a 3 way call will have no effect.
Short term work around: There is no known work around.
Planned Resolution: A fix for this issue will be included in a maintenance release of software for this device. The target date for the next release of software is December 11, 2009.
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