One thing I can pass along of the feedback I've gotten so far:

Nokia HAS heard you (us). There is going to be a "third quarter push" to get the momentum restarted (think American football, not yearly quarter). I don't know what that means specifically. I don't have a hard picture of what's coming. But I have renewed hope that the device is being supported in the right places-- and yes, that includes the most important piece: customer service.