There is no burying my head in the sand. I can guarantee you I use my Nokia the way it was meant to be used. Business IT-Professional, and I have zero problems with it. The things people complain about I consider "fluffware" problems. I personally don't give a **** if the media player doesn't hold a playlist (which apparantly it does, but I've never investigated it). I didn't buy it to listen to music. I can buy a cheap ipod for that.