Good company , it seems that if its not your opinion it has to be incorrect, data analyst ? and you do not accept that problems are often not reported , therefore you need less a % of the user base to report a problem to consider it represents a larger majority, this of course is amplified by the fact this is not the only channel of such reporting and most people will complain to the service provider or provider of the device, not a community forum. They will seek resolution of the problem from someone who might be able to resolve it... and as you know as a mod a small % of active members of the site compared to visitors which of course backs up the point that most will not bother to post the negative (or positive of course) experiences. But of course. I am wrong. 5 out of 5 persons, but just be a blip, a bad batch of devices. As are all the other comments on the email and the tearing on the ui e.t.c. All made up and isolated cases. lol MB