Ok, that approach got me to change my mind on further replies.

I already explained this in the thread once but I'll try again...

First, it's a mistake to try to glean too much from a talk forum anyway... especially in this context. Only people with problems report problems! And they tend to congregate in threads where problems are reported (usually started by a problem reporter). This creates the illusion that the majority has problems. But that's an error of perception, and it defies reason.

If I sold 100 devices, and 5 people complained, that means 95 didn't. Clear non-complaining majority. What's hard to get from that is the detail-- how many in that majority complained elsewhere? How many are easier to please? How many lucked into a good lot?

Trying to apply significance to forum complaints tends to be foolhardy. No serious QA guy or statistician will give a thread full of rants much weight. There need to be the proper controls, the proper contexts-- including production details, product usage, user expectations, etc. It's not as simple as "5 guys report a problem".

That said-- significance CAN be found in low numbers where catastrophic failure is involved... like the usb breakage I reported. And sure enough, more reports showed up quickly.

But for vague, non-fatal complaints like "slowness", etc, those are rarely indicative of a universal problem UNLESS there's a clear majority reporting it. Again, that was the case with internet video on previous devices-- and the complaints were qualified by the revelation that hardware shortcomings were involved.

I'm not dismissing your concerns at all. I've had issues with products and it's not fun. All I've been trying to do is add perspective here, and it's been unfairly misconstrued. As one of your council reps I love to help you guys, even the noisemakers-- but if you're gonna abuse that and give me unwarranted grief, where's my motivation?

Try assuming the best about people upfront instead of the worst. That's my preaching for today.

So is making unfair assertions about someone's intent.