I thought the whole purpose of Bugzilla was to pretend to be concerned about bugs so that people couldn't complain if they ran into them because they weren't willing to file them in Bugzilla.

Seriously, the better way to handle this issue is to get a volunteer group called Bug Patrol to watch threads for bug reports, ask additional questions, and file them in Bugzilla.

Users not qualified to file bug reports should not be encouraged to file them, obviously.