I take your point, although I didn't read the post like that at all. In fact, I saw an attempt to engage the community via the time-honoured British tradition of sarcastic humour. It has the effect of engaging, encouraging critical thought, and, yes, pissing people off. (It's possible I misread the sarcasm bit, but this is how I read it anyway - I'm a Brit after all)

But like I said in another post, I'd like us all to get along(!)

I dunno about the bias though. I have found a bunch of different people here: those who have the preconceived idea of evil you present (and I know, there are some idiots in the world) and those who will read, see the humour, and perhaps get something out of it (hence me 'I'll bite' comment with a link to be able to help, just to nudge some the right way in case).

I'd be the first to admit I don't know the half of the problems in bugzilla for those triaging. I have said before I find it cumbersome and intimidating. It shouldn't be and I wonder how we can fix that (per RevdKathy amongst others in this thread: http://talk.maemo.org/showthread.php?t=41775) and I know that others feel we shouldn't because we'd only encourage the unwashed masses.

But, consider you might encourage those of us who are squeaky clean behind the ears too. Just a thought.

I have the greatest respect and admiration for anyone who does a job for the community. I know from personal experience it's often thankless, and often misunderstood. You all have my thanks, you've earned it by helping to make the platform I use on a daily basis as excellent as it is. I don't know any of you other than through this forum, but I owe you a pint when next I see you. And you can print this and use it when you do see me (but you have to prove you've triaged at least 3 bugs, I don't give beer away for nothing). I think Andre gets a night's worth of suds.

But, here's the thing. If you're overworked, surely using the community to provide help is the way to try to solve the problem? If you agree it is, what's the best way?