maemo.org - Talk - View Single Post - Bug 55378008

	GeneralAntilles	2010-01-26 , 13:01
	Posts: 5,478 \| Thanked: 5,222 times \| Joined on Jan 2006 @ St. Petersburg, FL	#33

Originally Posted by smarsh

I take your point, although I didn't read the post like that at all. In fact, I saw an attempt to engage the community via the time-honoured British tradition of sarcastic humour. It has the effect of engaging, encouraging critical thought, and, yes, pissing people off. (It's possible I misread the sarcasm bit, but this is how I read it anyway - I'm a Brit after all)

Unfortunately many people will, and the result is usually a higher initial level of tension and increased likeliness for things to spiral down the drain more quickly.

Originally Posted by smarsh

But, here's the thing. If you're overworked, surely using the community to provide help is the way to try to solve the problem? If you agree it is, what's the best way?

Conning people into triaging isn't an easy task.

Basically, though, triagers are always going to be overworked. Only a certain percentage of a community has the drive and the interest to pitch in triaging a bug tracker. It's generally thankless, difficult work that doesn't generate much karma (only comments and new bugs generate karma). So as a community grows, its base of triagers tends to grow proportionally. Artificially increasing it through activism is usually only effective in the short term.

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