Thread: N900 Keyboard Frame: Broken, Loose, Has Gaps?
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danramos is offline danramos
2010-01-29 , 23:38
Posts: 4,672 | Thanked: 5,455 times | Joined on Jul 2008 @ Springfield, MA, USA
#44
Originally Posted by davetech View Post
I don't know about Germany, but in the United States the warranty procedure was pretty straightforward. I called them and told them the problems I was having, I sent them just the phone (battery cover, SD card, etc is not needed), and they sent it back with new parts installed. They paid for shipping both ways so it cost me nothing other than driving to drop off the package.

Besides, if Nokia's new batch of N900s have a new keyboard and trim installed from the factory as a previous post seems to indicate, then it would occur to me that Nokia is aware of the problem being there from the beginning and should fix it for free.
Alright, here's the problem with that "straightforward" warranty procedure:

You had to MAIL IT IN. If this is your cell phone, you're out.

Even if it isn't, I'm trusting the entire package delivery system to deliver this product intact to who-knows-where on this craptastic marble spinning out of control in space and hope that someone at Nokia gets it, fixes reliably, in decent time.. then trust the package delivery system all over again and hope the ENTIRE process all happens as quickly as possible. There's a whole LOT of things that could go wrong in between that time and you have VERY little visibility and accountability into each portion.