With a new N800 and an unsuccessful receive email connection with AOL, I ran into the same problem. Even a lengthy phone support conversation with Nokia failed to resolve this. AOL offers no support whatsoever to their "free AOL". Because of this, I am in the process of switching over to using gmail as my permanent email account. However, since I would still like to salvage access to AOL email on my N800, without having to download the claws, I would appreciate it if anyone could offer more information on two of the earlier replies. One states that the topic and resolutions were discussed in earlier forums, but I couldn't find. The other references downloading "classic AOL" - please explain, esp since AOL mail cannot be accessed through the aol.com website.