Odd. I received a UPS shipping label and requested a receipt of shipment when I dropped it off. When the item was shipped back, there was a receipt for the repairs included. The customer service face was the rep I spoke to over the phone, whose phone number I found on their official website. For myself, I didn't mind so much shipping the item because unlike some companies Nokia paid for shipping back and forth. If there was any damage to the phone during shipment, UPS will take care of it since it is insured.

Was your experience with Nokia of dealing with warranty repair issues such as myself? I admit, one of the customer reps I spoke to was a bit clueless. He basically kept suggesting I reset the device when I was trying to have a hardware issue addressed. I just told him I already did everything he suggested and continually told him that it was a hardware problem until he setup a return. But once they got it, they repaired it.