Yet ANOTHER reason why I prefer even just a KIOSK in the mall, if not a store, for Nokia and a place to return things with a face and a physical presence. What a raw freaking deal. Especially in the US. Maybe Nokia was just hoping you would wait around for them to get that feature working, despite advertising? Wouldn't be the first time expectations were raised to make us wait and wait...sometimes never delivering. :P Worse still, if you (and Nokia by implication, if they advertised the Outlook integration) were hoping for this to be used in a corporation, the appallingly bad customer service and support is a killer reason NOT to use a Nokia N900 for a company.