Support sucks by alot of companies these days...

Compaq = dead laptop after 14 months because the backlight died...
Creative Zen Micro = 14 months old internal battery dies and messes up the machine
Nokia Ngage = had to send it in, got it back but broken again a week later....

Who can you trust? Or better yet... How about factoring in extended service plans to everything you purchase because alot of devices fail to work or have issues just outside of the warranty period... how interesting lol