Ok Well done Nokia. This is exactly as we expect to be treated. And sorry for all the recent bad words around your name. I am sure you understand. Now what do we do. I purchased my phones from mibilephonesdirect in the UK I am assuming I now need to take the phone to a (Nokia Care Center) is that any Nokia store. only certain repair shops or what. Or should I still be goin#g via my retailer. (I was about to drive past there head office near Newbury tommorow anyway.) They mentioned that they had a Nokia repair center next door so my preference would be to deliver it to that center and talk to someone. EDIT: When I go to www.nokia.com/repair and search for a store in the UK It just displays loading store types next to the field and dosent seem to move on.