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Posts: 4,672 | Thanked: 5,455 times | Joined on Jul 2008 @ Springfield, MA, USA
#47
Originally Posted by Texrat View Post
In principle, I agree-- with the caveat that when signal-to-noise favors noise by a significant margin, you are better off focusing precious time on contributors who already have the necessary skills and/or the willingness to refine their approach. I'm betting you'll find that this is the rule in practice. I've never known anyone in a problem-solving position who could afford to process every single input-- especially the noisiest ones.

As far as the "as many as possible" part goes, check into the philosophy of "firing your troublesome customers".
I don't entirely agree with that philosophy. Sometimes it means that the noise to signal ratio IS a part of the message.

"Firing your troublesome customers?" You mean like...
http://consumerist.com/2008/03/leaks...-document.html
or heck..
http://consumerist.com/cgi-bin/mt/mt...tag=best%20buy

You want Nokia to be the Best Buy of manufacturing?

Originally Posted by fatalsaint View Post
However.. if that person then hangs around that car.. and every person getting into the car they sit there going "This car sucks, you can't shift, the seat feels like ****, and the manufacturer eats babies"...
Well, that's not whining--that's just being a jerk and slandering. Whining is when you've tried it and don't like it and complain.. or even if you didn't try it, but it's lacking what you wanted and you complain about THAT. The latter is actually USEFUL if you bother to listen, the example you gave isn't useful in almost any circumstance and doesn't really fit the criteria of 'whining' so much as undermining.