did that fix ur problem, because it didnt fix mine. I wish there was a way to hard reset to factory default but i guess there isnt. Im going to call nokia tommorow and see wat they say. Also off topic but recently i tried locking my phonee and it tells me to enter a password as if there is already one however i never set up a password come to think of it wen i first rbought the device the time and everyhting was already set so does this meen i might have gotten a used device it looked brand new when i got it I ordered from nokia usa website. Also pertaining to the camera problem i tried to restore defaults but it asks for a password as well being that i havent set up any passwords is there a default password