I want to thank you for stepping up and addressing the issue with detaching microUSB connectors. I also want to introduce myself and make sure it's clear where I'm coming from on this.

As you may or may not know I'm a former Nokia employee, in fact one of the first few to get deeply involved with Maemo products. I helped launch the N800 in the US as a product quality engineer and made sure the severe issues we discovered in-house didn't make it into consumer hands (at least not in large numbers).

I was also the first to report the N900 USB detachment. Granted mine was precipitated by an accident as I note in my original article, but as it turns out even normal use (as in charging) has been shown to lead to this failure in as little as 2 weeks after purchase of a production device. No user abuse necessary.

Nokia Care and third party support have been doing both customers and Nokia a disservice by denying some initial claims but I am hopeful based on your engagement that this will improve.

My lengthy design and manufacturing experience tells me that the absolute best solution going forward is to change the design to a through-hole rather than surface mount connector. However, it the detachment of copper lands from the PCB can be solved (and that is possible) that *may* be good enough. But Nokia must understand that the interference fits of male connectors remains a risk.

Do know that while as a Nokia employee the needs of the customers were paramount to how I approached my work, albeit with the expected discretion of an employee. That dedication to Maemo Devices customers continues although in a different role, one that is voluntary. I will still consider Nokia's concerns and in no way am I out to do the company any damage. My belief is that real damage is done when these situations aren't properly managed and escalate into catastrophes.

Anyway once again I appreciate your public acknowledgment and action on the customers' behalf. If I can be of any help let me know.