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Posts: 15 | Thanked: 4 times | Joined on Feb 2010
#474
I am another victim of this.
Bought my n900 in sweden a week before xmas. Could not realy use it at first since i had to wait for the software upgrade to allow my 3 sim card to work. I was aware of this when i bought it so no big deal, even if it makes you wonder if it was not prematurely released to the market when such a large network provider wont work from start.

After about 3 weeks of use my mobile stopped charging, first day it was a little on and off, second day it stopped totally to charge.

Brought it to mobilbyrån, a local mobile service here in stockholm.
Phone gone for 3 weeks. I was told it was sent to nokia repair in Tjeckia (?) Now i received an email that it wont be repaired. Its my fault because of physical damage applied by me(????).
I have not dropped the phone or had any physical damage to it during the short time i used it.
I was left with two options from the service center. Pay 350 sek (35 euro) to get my phone back as it was when i gave it to them, or do nothing and after 7 days they will dispose of it.

I called nokia. They gave me another phone number to nokia reclamation.
I called them and they said they can open a case for me and have a second look if its my fault or not its broken. I was told i have to ship my phone to them at my own expense.

So now i must pay 350 sek to the service center to get the phone back, and then pay for shipping it to nokia with no promise whatsoever that the outcome will be any different then what they already decided from nokia in tjeckia.
I asked if i will get any of this money back if its concluded that this is not my fault. They said i wont....

I have only used Ericsson mobiles before. I am already feeling a strong aversion against nokia and how they treat customers.
Did i pay this much for a mobile to get to use it for 1 week?????